We take security very seriously. Read how we employ exhaustive measures to help keep your money safe.
Access to your email
Possession of your device
The ability to pass your device’s authentication method
iOS - At a minimum, your device must have a Passcode enabled
Android - At a minimum, your device must have a PIN enabled
Web - If you are already signed in on mobile, you can authenticate each session using your mobile device, or set a password and Two-Factor Authentication (2FA) method.
The ability to sign in using a password is only available on the web, but is not required. You may use your mobile device to authorize each web login. Doing so requires that you had signed up on mobile and are currently signed in.
Passwords are not available on mobile. You must use biometrics or your device passcode/PIN.
Two-Factor Authentication (2FA)
Two-factor authentication, paired with a password is a more secure way to access your account on the web. When signing in, you will be prompted for:
Something you know - Your password
Something you have - A device in which you can receive a 6-digit code via text message or Authenticator App
Please read more about passwords and 2FA here.
When signing up (or signing in to a new device), you will be sent a magic link.
This link must be clicked on from the same device you are trying to authenticate
Troubleshooting & FAQs
If you have lost your original device
Send us an email at email@example.com from the new email address you'd like to use.
If you believe someone has unauthorized access to your device
When signed in, you can view all active devices and choose to remove any devices you no longer have possession of.
If you believe someone has unauthorized access to your email address
Update your email address password immediately and please get in touch so we can remove all active sessions.