We take security very seriously. Read how we employ exhaustive measures to help keep your money safe.

Passwordless Authentication

Passwordless authentication is the only authentication method available for iOS and Android. In order to log in to your account or authorize a new device, you must have all of the following:

  1. Access to your email

  2. Possession of your device

  3. The ability to pass your device’s authentication method

Device-level Authentication

Passwords

  • The ability to sign in using a password is only available on the web, but is not required. You may use your mobile device to authorize each web login. Doing so requires that you had signed up on mobile and are currently signed in.

  • Passwords are not available on mobile. You must use biometrics or your device passcode/PIN.

Two-Factor Authentication (2FA)

Two-factor authentication, paired with a password is a more secure way to access your account on the web. When signing in, you will be prompted for:

  1. Something you know - Your password

  2. Something you have - A device in which you can receive a 6-digit code via text message or Authenticator App

Please read more about passwords and 2FA here.

Magic Links

  • When signing up (or signing in to a new device), you will be sent a magic link.

  • This link must be clicked on from the same device you are trying to authenticate

Troubleshooting & FAQs

If you have lost your original device

Send us an email at support@domainmoney.com from the new email address you'd like to use.

If you believe someone has unauthorized access to your device

When signed in, you can view all active devices and choose to remove any devices you no longer have possession of.

If you believe someone has unauthorized access to your email address

Update your email address password immediately and please get in touch so we can remove all active sessions.

Additional Resources

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